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Meet your customers where they want to be met.
90% OF CONSUMERS PREFER RICH TEXT COMMUNICATIONS ABOVE EMAIL AND PHONE
Customers Expect More
We are in the "Age of the Individual", mobile customers expect personalisation, they expect you to recognise their patronage and deal with them as an individual who has bought from them before.
Show Your Face, Use My Name & Show Respect
When communicating with clients, build trust by showing your brand, personalise the contact, and make sure your contact is relevant
Make it easy to do business with you
Think about your mobile client and what they want from you as a company. They want to do things easily, quickly, efficiently without friction.
"It is a critical time for mobile adoption in our everyday lives and companies should prioritize mobile experiences or risk losing out to a competitor who does"
Clients want to
Tap not Type™
Innovative organisations recognise mobile clients don’t want friction points and will favour organisations that make it easy to get stuff done on their phone.
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